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Shipping Information

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest level of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and our warehouses process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 12-20 days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Expected Delivery Timeframe

The expected timeframe to receive your order will depend on the size, quantity, type, and specific warehouse of the items ordered. In general, you can expect to receive your item in 10-15 days. However, some orders may take longer. Rest assured that we will continually update you on the status of your order until it is safely at your door!

Orders Containing Multiple Items

At times, some orders may arrive is separate packages due to the warehouse in which they reside in. We work hard to try to limit this so that you do not worry about missing items. If this is the case, we will notify you. We will send additional tracking numbers for each individual package so that you may track them accordingly.

Order Tracking

Once your order is processed, you will receive a tracking number for all packages contained in the order. You will also be able to track your order on our site using the "Track Your Order" link found at the bottom of the homepage. Some orders contain items that are stored at our international warehouses. In this case, order tracking can seem to not update for several days at a time while it is in transit across seas. Should you become concerned, please feel free to reach out to our Customer Care team and we will be able to provide a more detailed description of your order location. 

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