Demiurgic Design is committed to offering a satisfactory customer experience. We offer a 30 Day Money Back Guarantee on ALLitems! Please refer to our 30 Day Money Back Guarantee page found at the bottom of our site for details regarding this!
Due to the nature of our adhesive products, we can only accept returns for items that are unopened and in an unused condition. Return of items that have been opened and/or applied will be rejected due to the inability to resell adhesive decor products.
Custom orders cannot be returned. This is due to the inability to restock such items as they are not offered to the general public. We take very special care to ensure your complete satisfaction prior to the time of transaction! If your item arrives damaged or broken, please contact our Customer Care team and we will make it right, guaranteed!
Should you decide to return a product, the cost of return shipping will be the responsibility of the customer as no shipping costs are charged at the time of purchase. Upon contacting our Customer Care team to initiate a return, you will be provided with further instructions.
Refunds and Exchanges
Refunds will be issued on accepted returns within 3 business days of receipt. Please allow 3-5 business days for your bank to process the return. If you would like to exchange an item for a different size or product, you must return the originally purchased item before receiving a refund. All refunds will be credited to the account that was originally used to make the purchase.
Once an item leaves our warehouse and is in transit to you, we are unable to control any potential damages during the shipping process. But don't worry! If an item arrives damaged, please contact our Customer Care team and submit a photo showing the damage. In many cases, we will be happy to get a new item sent to you right away without waiting for a returned item! We want you to be fully satisfied and come to us for all of your decor needs, so we have your back!